Refund and Cancellation Policy
Plans change. Reschedule free up to 48 hours before your move, as often as you need. Cancel in time and most of your advance comes back. If we ever cancel, you get every rupee back.
- Data Controller
- Moovz Relocate Xpress Pvt Ltd
With effect from 14 October 2026. This policy applies to every move booked with Moovz Relocate Xpress Pvt Ltd (“Relocate Xpress”, “we”), alongside the Written Commitment Bond.
At a Glance
Rescheduling
Ask us to move your date at least 48 hours before the scheduled move, and it’s free, as often as you need. A change asked for within 48 hours of the move is treated as a cancellation.
If You Cancel
Your booking is confirmed with a 10% advance.
- 48 hours or more before the move: we refund 75% of the advance. In other words, we keep a quarter of the advance, which is 2.5% of the move’s value.
- Within 48 hours of the move: the advance isn’t refunded.
Costs we have already paid out for your move can’t be refunded, and are deducted from anything owed back to you: packing materials already delivered to you, permits and society fees already paid, storage days already used, and a vehicle already dispatched.
If We Cancel
If we cancel your move for any reason of our own, such as no vehicle or crew being available, you get a full refund of everything you’ve paid.
If the move can’t go ahead because of events outside anyone’s control, such as natural calamities, riots or government restrictions, you also get a full refund, without further compensation.
A Move Stopped Partway
If a move is stopped after work has started, you pay only for the work actually done, at actual cost, and anything you’ve paid beyond that is refunded.
How Refunds Are Paid
- Refunds are paid within 7 days, to the payment method you used.
- An advance paid in cash is refunded by UPI or bank transfer.
- Compensation and credits under the bond are paid within 7 working days, by any method except cash.
Storage Charges
Storage is charged from the day goods are racked, at the rate fixed in your quote. If storage charges remain unpaid, we send a written notice once they reach six months. If they’re still unpaid 30 days after that notice, we may sell the goods to recover what’s owed, and pay any surplus back to you.
Questions or Complaints
Complaints are acknowledged within 24 hours and resolved within 7 working days.
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