Terms of Service

With effect from 14 October 2026. relocatexpress.com is owned and run by Moovz Relocate Xpress Pvt Ltd (“Relocate Xpress”, “we”), 4th A, 1, Main, Mysore Rd, Metro Layout, Nayanda Halli, Bengaluru, Karnataka 560026. By using the site or booking a move, you agree to these terms. Your move itself is governed by the Written Commitment Bond and the Refund and Cancellation Policy.

Using This Website

• The site is for planning and booking a move. Rates, transit times and examples on it are estimates; your written quote is the figure that counts.
• Photos on the site are illustrative, and some are generated or edited. They show the kind of work we do, not necessarily your crew, vehicle or warehouse.
• The quote form is protected by Cloudflare Turnstile, which checks that a person, not a bot, is sending it. Please don’t try to get around it.
• Search engines and AI assistants are welcome to read and cite the site. Bulk copying or automated scraping of its content, rates or data is not allowed.
• The site’s text, design, logo and images belong to Relocate Xpress. Don’t reuse them without our written permission.

Quotes and Booking

1. Survey: free, in person or by video call. Your quote is built from what the surveyor lists.
2. Quote: written, itemised, and valid for 30 days.
3. Booking: a 10% advance confirms your date, by any payment method you prefer.
4. Balance: due after loading.
5. GST: applies to packing and storage charges, shown in your quote.
6. Unpaid balance: until the invoice is paid in full, we may hold the goods and release them once it is.

What We Don’t Carry

Gas cylinders, flammable materials, cash, jewellery, pets, liquor, and anything prohibited by law. Please keep important documents, cash and jewellery with you.

Your Part

• Tell the surveyor about everything that’s moving, and about access at both ends: lifts, stairs, parking and society rules.
• Arrange society permissions such as gate passes, lift slots and no-dues, or tell us early so we can help.
• Be present, or have someone you authorise present, at loading and at delivery.
• Share an ID for the bond: a masked Aadhaar (first eight digits hidden) or another ID, such as a driving licence.
• Check your goods at delivery, and note any visible damage on the delivery receipt.

Our Part

We survey before we quote, move what’s on the inventory with our own crews, and stand by the Written Commitment Bond: the 5% invoice cap, the delay credit, loss cover on every move, and Damage Cover if you add it. Our responsibility for your goods is exactly what the bond sets out.

Reviews

Reviews on the site come from real customers, published as they gave them. We don’t offer discounts or gifts for reviews.

Disputes and Governing Law

These terms are governed by the laws of India. Please talk to us first, using the contacts at the end of this page. Complaints are acknowledged within 24 hours and resolved within 7 working days.

If a dispute can’t be settled, it goes to arbitration at the Arbitration and Conciliation Centre, Bengaluru, before a single arbitrator, in English, seated in Bengaluru, and the courts of Bengaluru have jurisdiction. You can always go to the Consumer Commission instead.

Changes to These Terms

If we change these terms, we update the date at the top of this page. A booking already confirmed keeps the terms in its signed bond.

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